ZARA HOME HIGH STREET KENSINGTON ASSISTANT MANAGER

Zara Home 

Assistant Manager – Zara Home (Full Time) 
Reporting to: General Manager / Deputy Manager 

About the Role 

As an Assistant Manager at Zara Home, you play a key role in supporting the General Manager and Deputy Manager to run the store efficiently, ensuring operational excellence, a positive team environment, and a world-class customer experience. You will coordinate daily shop floor activities, supervise colleagues, and contribute to achieving commercial objectives while maintaining Zara Home’s high standards. 

We are looking for individuals who are adaptable, empathetic, customer-focused, and passionate about home fashion. You will bring a collaborative, values-driven mindset, fostering a culture where everyone—regardless of background, identity, or experience—can thrive. 

Key Responsibilities 

Customer Experience & Sales 

• Deliver exceptional customer service with empathy and professionalism, ensuring inclusivity in all interactions. 

• Support the team to drive sales, add-on opportunities, and engagement across multiple channels. 

• Resolve customer concerns effectively, escalating when necessary, and ensuring all customers feel heard and valued. 

• Maintain up-to-date product knowledge and adapt to trends, customer preferences, and store priorities. 

Stock, Delivery & Merchandising 

• Manage daily replenishment, deliveries, and stock organization efficiently, promoting teamwork and shared responsibility. 

• Allocate new products on the shop floor and brief the team on placement, priorities, and product features. 

• Organize overstock according to company policies and maintain an orderly stockroom. 

• Work with the Merchandising team to maintain visual standards, store layout, and fixtures, ensuring a welcoming and accessible environment. 

• Use stock management systems accurately to support operational efficiency. 

People, Team & Culture 

• Foster an inclusive, collaborative, and supportive team culture where all colleagues feel valued and empowered. 

• Assist in coaching, mentoring, training, onboarding, and developing team members. 

• Participate in recruitment, induction, and retention of diverse talent. 

• Encourage participation in team meetings and contribute ideas to improve the workplace experience. 

• Model Zara Home values, ethics, and sustainability practices in daily actions. 

Operations, Health & Safety 

• Support store procedures, security, cost control, and maintenance processes. 

• Ensure a safe, clean, and accessible environment for colleagues and customers. 

• Promote health and safety awareness, understanding the roles of First Aiders and Safety Champions. 

• Encourage practices that protect the well-being of all team members and customers. 

Experience & Skills 

Experience 

• Proven experience in a fast-paced retail environment. 

• Experience supervising or managing a diverse team. 

• Demonstrated ability to support sales and deliver commercial results. 

• Awareness of market trends, competitors, and customer expectations. 

Skills & Attributes 

• Strong emotional intelligence, communication, and interpersonal skills. 

• Effective planning, organization, and time management abilities. 

• Commercial awareness and proactive problem-solving. 

• Ability to motivate, develop, and lead a team by example. 

• Resilient, adaptable, and able to make timely decisions under pressure. 

• Customer-focused, values-driven, and committed to fostering an inclusive environment. 

Why Join Us 

At Zara Home, we are committed to diversity, equity, and inclusion, welcoming colleagues from all backgrounds, cultures, identities, and abilities. Your skills and contributions are valued, your development is supported, and you will help create an inclusive, sustainable, and inspiring retail experience for both colleagues and customers.