Operations Manager - Lefties Newcastle

OPERATIONS MANAGER

(Operations and BOH Leadership — Lefties UK)

Who we are

Lefties is a part of the Inditex family of brands, within one of the world’s leading fashion retail groups, with global brands including Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Zara Home.

Fashion is what we sell. How we work is what sets us apart: teamwork, respect, curiosity and sustainability, with people at the center of every success. As Lefties expands in the UK, we’re building teams who thrive on pace, purpose and customer-first retail.

The role

As an Operations Manager, you lead the engine behind the store — stock flow, replenishment, online processing and back-of-house routines — ensuring the shopfloor has what it needs to deliver great customer experiences. You’ll run a high-volume operation with accuracy and speed, balancing priorities, deadlines and people leadership to keep the store moving.

This role is ideal for someone who is organised, resilient and calm under pressure, with a strong operational mindset and the ability to build motivated, high-performing teams.

This role is for you if you…

• Thrive in fast-paced, high-volume environments and stay calm under pressure

• Are highly organised, reliable and strong at managing multiple deadlines

• Lead with emotional intelligence — clear communication, fairness and positive energy

• Are commercially aware and understand how stock flow drives sales and service

• Are adaptable — you problem-solve quickly and keep operations running smoothly

• Care about standards, accuracy and doing things the right way

• Are resilient and ambitious, ready to grow within Inditex

What you’ll do

• Oversee all back-of-house operations, ensuring product flow is efficient, accurate and safe

• Monitor and improve replenishment routines and KPIs to meet company expectations

• Maintain healthy stock levels in store, managing inbound and outbound movements in line with guidelines

• Deliver strong execution of deliveries, processing deadlines and hourly replenishment at pace

• Lead and optimise online organisation: managing daily deadlines and maximising online packages to support store productivity

• Use commercial and product data to support store performance, availability and productivity

• Ensure smooth, proactive communication between stockroom, departments and front of house

• Motivate, coach and develop your team to deliver high standards consistently

• Support a high level of customer service by ensuring the right product is in the right place at the right time

• Act as an ambassador for Inditex sustainability initiatives

What we offer

Competitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, company pension scheme and the “More for Less” benefits platform with a wide range of discounts.

At Inditex, internal talent is our greatest asset. We offer clear progression opportunities, continuous learning through training and e-learning, and the chance to contribute to social and sustainability projects that make a real difference.

We are committed to creating a recruitment process that is inclusive and accessible to everyone. Adjustments are available for candidates with disabilities or long-term conditions.

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