Massimo Dutti Department Manager Kingston

Key Responsibilities

• To meet the targets or to ensure that procedures are in place, driving them, monitoring and putting corrective actions in place when necessary, for all the following procedures:

• Security and Shrinkage

• Cash desk management

• Administration management

• Health and Safety.

• Sales: To use commercial information and product knowledge to drive sales and other activity in the store using the internal tools provided and to drive marketing initiatives and sales performance.

• Hours: To manage the budget of hours in the store effectively.

• Rota: To design the ideal rota to ensure you have people in the right place at the right time taking into consideration the budget of hours provided by the HR Manager.

• Productivity or cash/unit: To meet the budget, monitoring and taking corrective actions when necessary.

• Competitors’ awareness: To be aware of the current competitors, do Competitors Shopping giving relevant feedback to appropriate parties such as product managers or regional managers.

• To control stationary, cleaning, telephone, post, maintenance, uniforms and travel costs in line with Company budgets.

• To ensure that procedures are in place, driving them, monitoring and putting corrective actions in place when necessary for all the

following procedures:

• Payroll

• HR: ER processes, sickness and absence management

• Recruitment: To forward thinking and planning with low cost initiatives.

• To have clear, timely and effective communication with Head Office, Product Managers, Regional Manager and Commercial

Directors.

• To give and receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it

for their own development and their team.

• To develop the team through performance reviews and Personal development plans with the relevant follow-ups.

• To ensure that inductions and training are carried out for

all employees.

• To manage succession plans in the store (including Company development programs).

• To manage performance of the relevant employees and to coach them when needed.

• To ensure that order and replenishment are done timely and effectively.

• To ensure that the store is merchandised according to the Company Standards.

• To ensure that the stockroom is organised efficiently.

• To ensure a high level of customer service is offered in the store leading by example and with action plans.

• To solve and manage customer issues as they arise and thrive for Customer satisfaction.

• To understand and reinforce the company return policy.

Experience and Qualifications

• Knowledge of the Company, the brand and the store they are applying for.

• Solid experience managing a similar fast-paced retail operation (for external candidates) or outstanding.

• Passion for fashion, market, competitors and trend awareness.

• Maximize profitability and drive sales.

• Team management experience.

Skills and Attitudes

• Lead by example, motivate and develop staff.

• Shows positive behaviours systematically and in line with Company standards.

• Self-motivated and ability to motivate others.

• Forward planning skills.

• Commercial awareness.

• Strong organisational and time management skills.

• Good level of numeracy.

• Schedules and executes multiple tasks simultaneously and in line with Company standards.

• Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals.

• Flexibility and problem solving ability.

• Identifies problems and reacts accordingly.

• Uses initiative to seek proactive solutions.

• Handle pressure and react quickly to situations making timely decisions in challenging conditions and circumstances.

• Excellent communication (both verbal and written) and interpersonal skills.

• Takes ownership of self-development.

• Ability to work autonomously and as part of a team