Massimo Dutti Commercial Manager-Oxford Street

COMMERCIAL MANAGER (Store Leadership — Massimo Dutti UK)

Reporting to: Store Director / General Manager

About the Role

As Commercial Manager, you lead the commercial performance of the store. You use data, product insight and customer understanding to set priorities, drive sales and ensure the shopfloor is always aligned to what’s performing — while protecting Massimo Dutti’s premium standards.

You work closely with the Store Director/General Manager and wider leadership team, translating KPIs into clear actions, coaching teams to deliver consistently, and reacting quickly to trade with smart, timely decisions.

What You’ll Be Doing

Commercial Performance

• Own and drive store commercial performance: sales, productivity and key KPIs, leading your team to understand targets and deliver results.

• Analyse daily trade and product performance, turning insight into clear priorities and actions, translating insight into clear direction for your team.

• Ensure strong product placement, availability and standards across key stories and best sellers, supporting the team to maintain high standards.

• React quickly to performance changes, adjusting strategy to maximise results, motivating the team to adapt and respond with pace.

Team Leadership & Collaboration

• Partner with VM and Operations to ensure flow, replenishment and presentation support the commercial plan, coordinating the team to deliver strong execution.

• Coach and influence teams to deliver a premium customer experience that drives conversion, developing the team through feedback and accountability.

• Share commercial feedback and opportunities with store leadership and relevant teams, representing team insights clearly.

Standards, Compliance & Ways of Working

• Support consistent execution of store routines, compliance and Health & Safety standards, setting expectations for consistent delivery.

• Act as an ambassador for Inditex sustainability initiatives, role modelling behaviours across your team.

Experience & Qualifications

• Strong commercial leadership experience in a premium retail environment (fashion desirable), helping your team stay organised and focused.

• Confident using KPIs, sales reports and product insight to drive performance, guiding the team to act on priorities.

Skills & Attitudes

• Commercially sharp, proactive and confident making decisions in real time, keeping your team motivated through change.

• Calm under pressure, resilient and adaptable in fast-moving environments, creating a supportive environment for your team.

• Emotionally intelligent leader with clear communication and strong people skills, building engagement and ownership across your team.

• High standards and strong attention to detail across product, presentation and service, supporting the team to maintain high standards.

Inclusion & Accessibility

Inditex is committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, abilities, and experiences. Adjustments can be made throughout the recruitment process to support you.

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