ASSISTANT MANAGER ZARA HOME

ASSISTANT MANAGER - ZARA HOME

Mission

To support the Store Manager in store operations, product and people management with a full focus on customer care and on achieving company objectives.

Tasks

CUSTOMER

· Has a full Customer Care focus, overseeing team training to ensure Customer Care standards are always high to build customer loyalty.

· Resolves possible conflicts with customers, always prioritizing customer satisfaction.

PROCESSES

· Ensure the stockroom is efficiently organised.

PRODUCT

· Help boost store sales and performance.

· Analyse daily sales rankings, new product performance, zero-sales items, and subfamily weight distribution planning adjustments based on furniture profitability, adapting product placement to store needs and available stock levels.

· Analyse and cross-check data with their store profile and sales.

· Monitor sales by ambience, tables and furniture to get the most out of the store’s strategic sections.

· Ensure that Visual Merchandising reflects current trends and guarantee that the Visual team’s standards are met in the store and enhances bestsellers.

· Know what new products have arrived, which will arrive in the next delivery, and make decisions about the product in-store based on that information.

· Support the Store Manager ensuring all Health and Safety processes are complied with.

· Ensure that cleanliness and tidiness protocols are always followed in the store.

· Perform the Store Manager's duties in their absence.

Experience and Qualifications

• Good knowledge of the Company, the brand and the store they are applying for

• Experience managing a fast-paced retail operation

• Knows how to drive sales and can provide examples

• Good team management experience

Skills and Attitudes

• Forward planning skills

• Commercial awareness

• Numerate and Articulate

• Strong organisational and time management skills

• Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals

• Flexibility and problem solving ability

• Has initiative to identify problems and opportunities to be proactive

• Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances

• Excellent communication (both verbal and written) and interpersonal skills